Unfortunately it's not possible for game developers to create a game that recognizes every single video card that exists therefore you may be getting this error. This guide is intended to hopefully be your one-stop-shop to get The Sims 4 running on your computer if you're getting this error despite all of your specifications meet the minimum system requirements for the game.

Go to SteamLibrary\steamapps\common\TheSims4\Game\Bin
and copy the GraphicsCards.sgr file to Documents\Electronic Arts\The Sims 4\ConfigOverride

Open the GraphicsCards.sgr you copied to the ConfigOverride folder in a text editor like Windows Notepad or Notepad++.
Using a Word Processor like MS Word, Wordpad, Libre or Open Office Writer is not recommended. They are Word Processors not text editors. They include a ton of code in the background of the file that might cause issues with the game. Use a text editor. Follow the link below to get Notepad++.

Download Notepad++[notepad-plus-plus.org]

Scroll to the section in the GraphicsCards.sgr file relevant to your video card and add a new, blank, line in that section somewhere in that section.

GPU: Graphics Processing Unit (video card).

1. Click the Start button and type Device Manager then press the enter key.
- You do not need a search field to enter text in to. Just start typing after the Start Menu appears. As soon as you type a few letters of the word "Device" it should find Device Manager.



2. When Device Manager opens Click on the caret > to expand the Display Adapters category.
There's your GPU's name. In this example mine is an Nvidia Geforce GTX 1050.



3. In the new blank line you created in the GraphicsCards.sgr file type:
and hit the TAB key three times then type your card's name in quotes matching the format of the other listings with spaces, capitolization, etc. then press TAB again and copy / paste the $cardLevelUber $resolutionHigh from another line after it.

For an example if your card in device manager said NVIDIA Geforce 2070 Tritan TI the line you created should now look like this:



You should have the blank space where the Device ID goes:



The next step is getting your device ID code to fill that in.

To get your device ID in Windows Operating Systems press WinKey+R or Click on the Start Button and type "run" and press the enter key.

When the Run Command Window opens type dxdiag in the text field and press Enter:



Click on "Save All Information"



This will create a simple text file named DxDiag.txt. Save it to your computer somewhere like on your desktop. After you save the DxDiag text file navigate to it and open it.

In the DxDiag.txt file there will be a section for Display Devices



Scroll down to Device ID: and copy that code. This is the code you need to paste in the GraphicsCard.sgr file in the space we left blank in the previous steps of editing that file.



After you paste that code in the line you created in the SGR file should then look like this:

Note: This line will not work for your card. It is an example of what the line you've created should look like.

Now that you've got all of the info and hopefully wrote the line to include your specific graphics card so the game recognizes it save the GraphicsCards.sgr file to Documents\Electronic Arts\The Sims 4\ConfigOverride and run the game. Your issue should be fixed, you should no longer get the "Unrecognized Video Card" error message.

This guide was written for Windows Operating Systems. If you are using a different operating system than Windows use a search engine to find the equivalent to Device Manager and DxDiag for the operating system you're using. Google is your friend.

I wrote this guide because I've seen a few people that reported getting this error and I could not find anywhere online that explained how to get the Device ID code.

I hope this helps someone!
Thanks for reading.