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Borderlands skins/heads not downloading

By luka1

Hi there. If you have already got all bounties, but didn't received your Borderlands 2 items, this guide will help you to get what is yours.

Award

Created by

luka1
Offline

Category: Achievements, Characters

Languages: English

Posted

Updated

3 Jan, 2014 @ 5:50pm

26 Mar, 2023 @ 8:51am

13,052	Unique Visitors
261	Current Favorites

Guide Index

Overview

Let's check the problem

Problem Identified

Ending

Postscript

Comments

Let's check the problem

Do you have a SHiFT Gearbox account? To receive your items you MUST have a SHiFT account. You can create a SHiFT account by clicking in 'Extras' and following the steps. If you have any doubts, and need help, you can check the official gearbox tutorial here. [support.gearboxsoftware.com]

''-Dude, I have the SHiFT account, but I still having problems, my items don't appear"

So, you should open your Poker Night 2, go to your bounties page and redownload all that is missing. After that, you should close the Poker Night and open your Borderlands 2, in main menu select 'Extras' and 'Shift Code'. If your items have arrived, they will be shown here by messages.

"-Dude, I already have the SHiFT account, and I have redownloaded the items, but I'm still without them, what can I do??"

Calm down, you will have just to follow few steps. In less than 24 hour, your items will be shown in Borderlands 2

Problem Identified

WARNING: YOU MUST HAVE TRIED THE STEPS ABOVE, IF YOU DONT, IT WILL CREATE JUST MORE TROUBLE

If you have checked everything and you still without your items, have just one guy on the world that could help you!
"god?"

-no!
"you?"
-I'm trying, but i'm talking about the guy who works on gearbox support. He is going to give you what is yours .

I truly recommend you to request your items after getting ALL bounties. Get all bountie achievements to provide evidence that you have won all. Take a screenshot from your bounties page and post on steam.

Now, you have to write a e-mail to support@gearboxsoftware.com telling your trouble. In the email must have your steam profile link(because the guy will want to see your achievements), your screenshot link (it will confirm that you have all items and you have not a achievement hacker on your pc) and your SHiFT account e-mail, so he can delivery your items. Wait until he anwers and be happy.

Ending

This is just a guide that will orientate to the correct way. I'm doing this because worked to me, and I think it will work for you too. Any doubts/asks/thanks you can comment here. I will be happy to reply you. If the guide helped you, please leave a like and a nice rating, if you you prefer to add me to a direct talk, go ahead, I will help you.

Postscript

VAMPAERR COMMENT

UPDATED 10.23.2014
If you have unlocked all the bounties and achievements, go to the official SHIFT website and open a support ticket to gearbox. I sent an email straight to them and they never replied, but when I used the ticket system, they replied in 2 days and the issue was solved.
So, go to the SHIFT official website, log in with your account, make sure your steam account is linked, give them a link to your steam profile (maybe they check your achievements, idk) and attach a screenshot of Poker Night 2 bounties (unlocked of course)

127 Comments

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REDSTAR153 6 Jun @ 11:57am

So is it impossible to get the items now ever if you won the bounties? :(

Him 12 Mar @ 10:10pm

yeah they gave me 35 keys bro that is not equal value for the skins and heads

Majro 8 Mar @ 6:02am

Yeah, same here. The Customer Support just gave me 25 Golden Keys as compensation.

I'm not happy about this, I want my stuff.
Wish there was at least a way to give the items to yourself in BL2 itself through like save editors.

marcell 28 Feb @ 6:40pm

bro i just did this took me a week and they said the team can no longer add items and gave me a
"Complimentary" 10 GK (which im guessing means Golden Keys for borderlands 2 ) this method is patched.

Captain z 24 Jul, 2024 @ 2:01am

Worked for me after this and took 3 days, Thank you!!

Adam1Gee 1 Jun, 2024 @ 1:02am

Hi this worked and I'll explain how I got it in 2024.
I made a support ticket thorough Gearbox and provided some information on how my rewards hadn't downloaded (with proof). Gearbox contacted me within a week and said I needed to contact 2K instead. So, I did a support ticket through them. Referring to a comment below state the game as "SHiFT Account and Game Issue SHiFT when you submit your ticket." (Thanks to Kumori/previous commenter).

Once they responded to me they wanted the following things- a screenshot of the rewards unlocked (in Poker Night 2), your platform name, your Shift ID, Support ID (found in Borderlands 2 menu), and your email address associated with the account. Support contacted me within two weeks and gave me my rewards.

TL;DR- Try 2K (via Support Ticket) as they were the one who did it for me, be patient with support and kind to them. Be prepared with information about your account, etc. The fact that they still do this is wonderful.

Kumori 14 Mar, 2023 @ 4:04pm

They responded and manually added the items in for me make sure you set the Game as SHiFT Account and Game Issue SHiFT when you submit your ticket and if you put in your SHiFT ID they'll unlock them immediately for you.

Kumori 14 Mar, 2023 @ 1:36pm

Just sent a support ticket will keep posted if they respond.

Griever 14 Jul, 2022 @ 4:09pm

Sent a support ticket 5 days ago. No reply.

an original Joke 17 Jun, 2022 @ 4:24pm

Tried sending a support ticket and everything and they haven't responded for 2 weeks. Idk if I should just keep waiting or what

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